Terms of Service

1.1 These Terms apply to all users of the verifuse public website, waitlist and invite-only product, including natural persons, businesses and other organisations. For entrepreneurs (§ 14 BGB) our General Terms and Conditions for Businesses apply in addition.

1.2 The contract for use of the public landing and waitlist is formed through your submission and our receipt thereof. Subscription contracts for the invite-only product require a separate negotiated order form and the agreed Service Level Agreement.

1.3 The contract is conducted in English. Translations may be provided for convenience; in case of conflict the English version prevails.

1.4 These Terms may be updated from time to time. The current version is available at /terms. Significant changes will be communicated to you by email at least 30 days before they take effect.

2.1 verifuse provides a public marketing website and an invite-only product-trust platform for connected devices. The Services include, but are not limited to:

• Public website and cookieless measurement (Vercel Web Analytics)
• Double-opt-in waitlist with hashed confirmation and unsubscribe tokens
• Tenant-scoped product, control and evidence graph for connected devices
• AI-assisted drafting, classification and review workflows (subject to human approval)
• Decision logging, audit retention and approver attribution
• S3-compatible evidence storage with versioning and Object Lock retention
• Subscription billing through Stripe and EU-hosted identity through ZITADEL

2.2 verifuse reserves the right to expand, modify, restrict or discontinue the Services at any time, provided this does not constitute unreasonable termination. We will inform you of significant changes in a timely manner.

2.3 The availability of the invite-only product is governed by a Service Level Agreement (SLA) if such has been contractually agreed. Without a separate agreement, a best-effort availability target of 99.5% on a monthly average applies, excluding scheduled maintenance.

3.1 The public website and waitlist can be used without an account. Use of the invite-only product requires operator-provisioned access. You are obligated to provide truthful, complete and current information and to keep this information up to date throughout the period of use.

3.2 Access credentials (session tokens, API keys, OIDC identities) must be kept strictly personal and confidential. You bear sole responsibility for keeping your access credentials secure and are liable for any use of your account by third parties.

3.3 You agree to notify verifuse immediately if you become aware of any unauthorised use of your account or a security incident.

3.4 A user account is not transferable. Natural persons must be at least 18 years old and have full legal capacity. For legal entities, the account is registered by an authorised natural person.

3.5 verifuse may decline registration without stating reasons or suspend an existing account if a violation of these Terms is present or expected.

4.1 Use of the invite-only product is based on a paid subscription. Available plans, scope and pricing are confirmed in the negotiated order form signed by both parties. All prices are plus applicable VAT.

4.2 The subscription automatically renews for the same period (monthly or annually) unless cancelled at least 30 days before the end of the current billing period.

4.3 Payment is accepted via credit card, SEPA direct debit or invoice (subject to credit check). For SEPA direct debit, the account will be charged no later than 5 business days before the end of the billing period.

4.4 In case of payment default, we are entitled to suspend the Services without prior notice. We reserve the right to assert further claims. For returned direct debits or payment rejections, processing fees of €5.00 may be charged.

4.5 Discounts, coupons and promotional offers are not combinable and have no cash value. They are valid only for the specified period.

4.6 You agree to the issuance and collection of recurring payments for your subscription. This consent may be revoked at any time with effect for the future.

5.1 You agree to use the Services exclusively for lawful purposes and not to engage in any activities that violate applicable law or infringe the rights of third parties.

5.2 You are specifically prohibited from:

• Using the Services for unlawful purposes, including fraud, money laundering or terrorism financing;
• Distributing content that violates criminal law, personality rights, copyright or other third-party rights;
• Distributing viruses, malware, ransomware or other harmful software;
• Attempting unauthorised access to systems, data or accounts of third parties;
• Using the Services in a manner that excessively burdens the infrastructure or impairs other users (including DDoS attacks, crypto mining or mass scraping);
• Bypassing API usage limits or using the Services automated without permission;
• Impersonating another person or organisation;
• Creating AI agents intended for manipulation, deception or fraud;
• Using the Services without explicit permission for weapons, toxic substances or other dangerous materials;
• Conducting spam, unsolicited commercial communication or phishing.

5.3 In case of violation of these Terms, we reserve the right to immediately suspend your account without prior notice and to assert all claims under Section 9.

6.1 The verifuse product uses AI language models and services from a single provider through the AI-Gateway. The availability and functionality of these external services is outside the control of verifuse.

6.2 You are responsible for complying with the terms and policies of the respective AI provider when using their services through verifuse. verifuse assumes no liability for actions or omissions of these third-party providers.

6.3 The product enables integration with third-party services. Additional terms from the respective providers may apply to the use of these integrations.

6.4 AI-generated content and automations created through verifuse are your responsibility. You are solely responsible for the legal evaluation and review of AI-assisted proposals before acting on them. Consequential business-state changes always require human approval.

6.5 verifuse reserves the right to exchange, replace or discontinue certain AI models or third-party services without prior notice if required to maintain service quality or for regulatory reasons.

7.1 All rights to the verifuse product, including software, algorithms, databases, designs, trademarks and other copyrighted works, belong exclusively to verifuse or its licensors. You are granted only a non-exclusive, revocable, non-sublicensable licence to use the product in accordance with these Terms and the negotiated order form.

7.2 Content you submit to the product (“Customer Data”) remains your property. You hereby grant verifuse a limited licence to use, store and process this data exclusively for the provision of the Services.

7.3 You warrant that you have all required rights to the Customer Data and that no third-party rights are violated. You indemnify verifuse against all third-party claims arising from your use of the Services.

7.4 verifuse is entitled to use anonymised, aggregated usage data for statistical purposes and product improvement, provided this data is not personal and does not allow identification of an individual user.

7.5 If you submit feedback, improvement suggestions or other ideas for the product, you grant verifuse a perpetual, irrevocable, royalty-free licence to implement and use this feedback.

8.1 Both parties agree not to unauthorised disclose or use confidential information of the other party. Confidential information includes, but is not limited to, trade secrets, business secrets, technical information and personal data.

8.2 This confidentiality obligation does not apply to information that is publicly known without violation of these Terms, or that must be disclosed due to legal obligations.

8.3 verifuse implements appropriate technical and organisational security measures in accordance with the state of the art to protect your data from unauthorised access, loss or misuse. Detailed information can be found in our Privacy Policy.

8.4 You are obligated to take reasonable security measures for your account, including using strong credentials and the available authentication options.

9.1 verifuse is unlimitedly liable for intent and gross negligence, as well as for injury to life, body or health.

9.2 For slight negligence, verifuse is only liable for breach of a material contractual obligation (cardinal obligation). Cardinal obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance the user may regularly rely. Liability in this case is limited to the typically foreseeable damage.

9.3 Liability for data loss is limited to the restoration effort that would have been incurred through regular, adequate data backup by the user.

9.4 Liability for indirect damages, in particular lost profits, increased operating costs or third-party claims, is excluded, except in cases of intent or gross negligence.

9.5 You are liable for all damages arising from your use of the Services or a violation of these Terms, including reasonable legal defence costs.

9.6 The liability limitations do not apply to claims under the Product Liability Act or when a guarantee has been assumed.

10.1 verifuse warrants that the Services conform to the contractually agreed functionality. No warranty is provided for free or trial versions of the Services.

10.2 Minor deviations from the agreed condition, in particular those that do not or only marginally impair the value or suitability of the Services, do not constitute warranty claims.

10.3 Defects must be reported to us immediately, but no later than 14 days after becoming aware of them, in writing. Warranty claims expire if defects are not reported in time.

10.4 No warranty is provided for the integration of third-party services and AI language models. The availability and output of these services is outside the control of verifuse.

11.1 The subscription runs for the selected period (monthly or annually) and automatically renews for the same period unless cancelled at least 30 days before the end of the current period.

11.2 The right of both parties to terminate for cause remains unaffected. Just cause exists particularly in case of:

• Violation of material provisions of these Terms despite warning;
• Payment default despite reminder and reasonable grace period;
• Security incidents or misuse of the Services;
• Insolvency or comparable proceedings over the assets of a party.

11.3 In case of termination, your data will be handled according to our Privacy Policy and legal retention obligations. After termination, your data will be deleted within 90 days, unless legal retention obligations apply.

11.4 Terminations must be in text form (email suffices). Please send your termination to: contact@verifuse.app.

12.1 You may request deletion of your account at any time by sending an email to contact@verifuse.app or by using the deletion option in your account dashboard.

12.2 Important restriction with active subscription: If you have an active paid subscription, immediate account deletion is not possible. The subscription must first be terminated according to Section 11. Deletion of your account will only be performed after the end of the last billing period.

12.3 Activation of delayed deletion: If you request deletion while you have an active subscription, your request will be registered. After your subscription actually ends, account deletion will be initiated no later than 30 days after the last billing period.

12.4 Reactivation possible: As long as deletion has not been fully completed and your subscription is still active or has not been expired for more than 30 days, you can undo the deletion and reactivate your account. After this period, reactivation is no longer possible.

12.5 Effects on tenants: Upon requesting account deletion, all tenants connected to your account will be deactivated. Deactivated tenants are no longer accessible to other users and will be fully deleted after the confirmation period, unless you provide different instructions.

12.6 In case of pending payment default, we reserve the right to refuse account deletion until all outstanding claims are fully settled.

12.7 After successful account deletion, all personal data will be irreversibly deleted within 30 days, unless longer retention is required by law (e.g. according to AO, HGB). In this case, data will be blocked and automatically deleted after the retention periods expire.

12.8 Further information on data deletion can be found in our Privacy Policy.

13.1 You have the right to receive all personal data stored about you in a structured, commonly used and machine-readable format (data portability). This includes, but is not limited to:

• Account and profile information (name, email, company affiliation);
• Subscription and invoice data;
• Tenant configurations and settings;
• Member data and roles within tenants;
• Activity and audit-log data;
• Integration settings and API keys (if applicable);
• Agent configurations, mappings and workflow automations.

13.2 You can request a data export at any time via your account dashboard under “Account Settings” → “Export Data” or by sending an email to contact@verifuse.app.

13.3 The data export is provided in JSON and contains a ZIP file with structured subdirectories for the different data categories. The data will be made available for download within 7 business days of the request.

13.4 The data-export link is valid for 72 hours and is automatically deactivated after expiration. You will receive a notification if the download has not been completed within this period.

13.5 Please note that certain data that is blocked due to legal retention obligations is not included in the export. However, this data will be automatically deleted after the retention period expires according to Section 12.7.

14.1 verifuse reserves the right to change these Terms at any time, insofar as this is necessary to correct errors, implement regulatory requirements, or ensure the security or functionality of the Services.

14.2 For significant changes that may materially affect your rights and obligations, you will be notified by email at least 30 days before they take effect. During this period, you have the right to terminate the contract without notice.

14.3 If you do not accept the changed Terms, you may no longer use the Services. Continued use after the changes take effect constitutes acceptance of the changed Terms.

15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and private international law (PIL).

15.2 Place of performance is the registered seat of verifuse. Place of jurisdiction is the registered seat, insofar as you are a merchant within the meaning of the HGB, a legal entity under public law, or a public-law special fund.

15.3 For consumers, the statutory place of jurisdiction applies.

16.1 Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. Instead of the invalid or unenforceable provision, the statutory provision shall apply.

16.2 The same applies to any contractual gaps.

For questions regarding these Terms of Service, please contact:

verifuse

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Email: contact@verifuse.app

Support: contact@verifuse.app